Pune Municipal Corporation (PMC) is moving toward the concept of a smart city. In the journey of being a smart city, PMC is embracing smart (e-gov) governance practices in all its operations and has promised to provide transparency, agility and quick delivery of its services.In keeping with this theme, the CARE FAQ Mobile App is an initiative to provide an efficient channel for all citizens (external stakeholders) and PMC staff (internal stakeholder) to provide information and answers to frequently asked questions on any mobile device. This data shall then be funneled into reports for consumption by higher management, such as HoDs, facilitating informed decision making.